Scalr AI FAQ

General

Q: Is there an extra cost to use Scalr AI?
A: No, it is included in the paid plan. Scalr only charges for run usage.

Q: What AI product is being used?
A: Scalr uses Claude Sonnet, but other models will be added in the future. Administrators can choose which one to use.

Q: Is it a shared or dedicated model?
A: Shared, but with 0 days retention policy, meaning the data is only used to generate the answer and not stored or used for anything else.

Q: Is the data used to improve the model?
A: No, data is used only to generate the answer and not stored or used for anything else.

Q: Is Scalr AI enabled by default?
A: No, the AI is disabled by default and can be enabled in the Scalr integrations page.

Q: Can I use my own (corporate) account for Anthropic, ChatGPT, etc?
A: Right now, no, but BYO credentials for the AI account are planned in the future.

Data & Privacy

Q: What information is being shared with AI?
A: Only the plan output is used to generate help with errors or summaries for approvals. If additional data will be shared in the future, it will be announced in advance on https://updates.scalr.io/ and/or added as an optional flag in the AI settings, depending on the feature. Any changes to data usage for existing features will be announced in advance as breaking changes.

Q: Is my infrastructure configuration data being stored or used to train the AI?
A: No, infrastructure configuration is neither stored nor used to train the AI.

Q: How is my sensitive data protected when using the AI troubleshooting feature?
A: Scalr only sends sanitized data for analysis.

Q: Does the AI feature comply with GDPR, CCPA, and other privacy regulations?
A: Yes, see how Claude handles data here.

Functionality

Q: What types of Terraform errors can the AI help troubleshoot?
A: It will handle any type of Terraform, Tofu, or custom hook error.

Q: Can the AI suggest fixes or just identify problems?
A: The goal is that the AI will help end users fix the problem themselves without having to contact the platform team.

Q: Will the AI automatically implement fixes or only provide recommendations?
A: Scalr AI only provides recommendations; it does NOT implement the fix.

Implementation

Q: How do I enable or disable the AI troubleshooting feature?
A: Scalr AI can be enabled in the integration page in Scalr adminstration. Only users with integrations:manage assigned at the account scope can enable Scalr AI.

Q: Is there an additional cost for using the AI troubleshooting feature?
A: No, this is included in the cost of your subscription.

Q: Does using the AI feature impact performance or cause delays in my workflow?
A: No, AI is used to review errored plans and/or approval reviews. It does not impact in-progress runs.